Artek Futura Artek Futura

Account & data deletion

Delete your Zongtopia account and data

You can ask us to permanently delete your account and the personal data linked to it. It is free, you do not need to be logged in, and you do not need the app installed. We complete every verified request within 30 days.

App: Zongtopia · Developer: Artek Futura (Futurawave SRL)

How to request deletion

  1. From inside the app. Open Zongtopia and go to Settings → Account → Delete account. Confirm, and your account closes immediately.
  2. From this page. Fill in the form below. It opens an email addressed to us with everything we need. Send it and we will take it from there.
  3. By email. Write to hello@artekfutura.com with the subject "Delete my Zongtopia account" from the email address on the account.

We will confirm receipt, verify that the request comes from the account holder (or from a parent or guardian, for a child's account), and email you when the deletion is done.

Deletion request form

Nothing on this page is stored on our website. The form only prepares an email for you to send from your own email app.

I understand that deletion is permanent, that my game progress and any virtual items or in-game currency cannot be recovered, and that Artek Futura must keep minimum invoice records for 6 years where the law requires it.

If the button does not open your email app, simply write to hello@artekfutura.com with the subject "Delete my Zongtopia account" and include the email address on the account.

What we delete, and what we must keep

DataWhat happensWhen
Email, display name, login credentialsPermanently deletedWithin 30 days
Game progress: levels, scores, achievements, in-game currency, virtual items, settingsPermanently deletedWithin 30 days
Analytics and diagnostics linked to youDeleted or irreversibly anonymisedWithin 30 days
Advertising identifierAssociation with you removed; you can also reset it on your device at any timeWithin 30 days
Support emails linked to the accountDeleted, unless needed for an open legal claimWithin 30 days
Copies in encrypted backupsOverwritten on the rolling backup cycle; never used to restore a deleted accountWithin 90 days
Invoice and transaction recordsKept, reduced to the legal minimum (transaction id, amount, date) and detached from your profile — required by Spanish commercial and tax law6 years
Record that we handled your requestKept, to prove compliance3 years
Aggregated anonymous statisticsKept — no longer personal data, cannot identify youIndefinitely

Deleting your account does not automatically refund past purchases. Refunds are handled by Google Play or the Apple App Store under their own policies, so request a refund there before deleting if you intend to ask for one.

Questions

Do I need an account on this website?

No. This page is public and requires no login of any kind.

How will you check the request is really mine?

We reply to the email address registered on the account. If you write from a different address, we may ask for another detail that only the account holder would know, such as the player name or the date of a recent purchase. We ask for the minimum necessary and never for a copy of an identity document unless there is a genuine doubt.

My child plays Zongtopia. Can I delete their account?

Yes. Choose the parent or guardian option in the form, or write to us directly. We act on parental requests within 30 days and will not ask you to create an account.

What if I change my mind?

Tell us before the deletion runs and we will cancel it. Once the data is deleted it cannot be restored — not even from backups.

Full details of what we collect and why are in our Privacy Policy. Questions: hello@artekfutura.com.

Data controller: Artek Futura, a brand of Futurawave SRL · NIF B67881953 · Av. Mare Nostrum 7, 46120 Alboraya, Valencia, Spain.